Frequently Asked Questions

Find answers to frequently asked questions to help you navigate our services with confidence.

Support Center

FAQ's for Hosts

What areas do you service?
What’s your relationship to Airbnb and other booking platforms?
Why Short-Term Rentals?
Who would benefit from Xpertality services?
How do we rent our home with you?
How much do you charge?
Can you help us comply with our city's short-term rental regulations?
How much can I expect to earn?
Why do you charge a startup fee?
What’s my involvement as a Host?
How can we keep track of our reservations?
How are guests screened before renting my property?
How do you ensure our home is well-maintained?
Who will take care of all maintenance requests from my guests?
Is someone going to be available when me or my guests need assistance?

Support Center

FAQ's for Guests

What is Xpertality and what do you do?
What is a “room-by-room” rental?
How often are the common areas cleaned?
Are bedrooms cleaned during my stay?
How do we rent our home with you?
How much do you charge?
Can you help us comply with our city's short-term rental regulations?
How much can I expect to earn?
Why do you charge a startup fee?
What’s my involvement as a Host?
How can we keep track of our reservations?
How are guests screened before renting my property?
How do you ensure our home is well-maintained?
Who will take care of all maintenance requests from my guests?
Is someone going to be available when me or my guests need assistance?